Frequently Asked Questions

Lexonywallet is a hardware device designed to securely store private keys for cryptocurrencies. It is a physical device that keeps your private keys completely offline, protecting them from online threats. We do not offer exchange, trading, or custodial services - we only provide the hardware device for secure private key management.

A hardware wallet is a physical device that stores your cryptocurrency private keys offline. When you need to make a transaction, you connect the device to a computer or phone, authorize the transaction on the device itself, and the signed transaction is then broadcast to the blockchain network. Your private keys never leave the secure device.

Yes, Lexonywallet uses secure element chips and encryption to protect your private keys. The keys are generated and stored within the device and never exposed to the internet or any connected computer. The device is tamper-resistant and requires physical confirmation for all transactions.

If you lose your device, you can recover your private keys using your recovery seed phrase (24 words) on a new Lexonywallet device. It's crucial to store your recovery phrase securely and never share it with anyone. The recovery phrase is the only way to restore access to your private keys.

Lexonywallet supports major cryptocurrencies including Bitcoin, Ethereum, and many other popular digital assets. The device can store private keys for multiple blockchain networks. Check our technical specifications for a complete list of supported cryptocurrencies.

Yes, you'll need to download the Lexonywallet companion application to manage your device and interact with your private keys securely. The software is available for Windows, macOS, and Linux. Mobile applications are also available for iOS and Android.

We ship worldwide to most countries. Standard shipping takes 5-7 business days for domestic orders and 10-15 business days for international orders. Express shipping options are available at checkout. All packages are shipped with tracking numbers.

We offer a 30-day return policy for unopened devices in original packaging. For security reasons, we cannot accept returns of opened devices. If you receive a defective device, we provide a warranty replacement program. Contact our support team for assistance.

No, Lexonywallet does not offer any trading, exchange, or custodial services. We exclusively provide hardware devices for secure private key storage. Our product is a non-custodial solution that gives you complete control over your cryptocurrency private keys.